You've Been Left as a Legacy Contact - Now What?

We live so much of our lives online these days. From cherished photos to important documents, our digital footprint is massive. But have you ever stopped to think about what happens to it all when we’re no longer around?

This is where the role of a legacy contact comes in. Think of it as being handed the keys to someone’s digital kingdom. It’s a vital responsibility, but it can also be overwhelming. Here’s what you need to know, whether you’ve been chosen as a legacy contact or wondering what to do if you’re not.

What Is a Legacy Contact?

A legacy contact is someone nominated to manage a person’s digital accounts after they’ve passed away. This could include their social media accounts, email, or password managers. Essentially, it’s about ensuring their digital life is handled with care and respect.

If You’re Named a Legacy Contact

First, take a deep breath. It’s a big task, but you don’t need to tackle everything at once. Here’s where to start:

1. Understand Your Role
   The person who named you likely had specific wishes for their digital accounts. Being selected as one is both an honour and a responsibility to dutifully protect the integrity of the persons digital legacy.

2. Secure Their Accounts
   Begin by notifying platforms like Facebook, Google or Apple that the account holder has passed. Each has its own process for legacy contacts. For example, Facebook allows you to memorialise an account, while Google lets you download data if permitted by the account holder.

3. Handle Sensitive Information Thoughtfully
   You might encounter private emails, messages, or photos. Treat them with the same care you would for any physical possession. Seek advice if unsure how to handle sensitive content.

4. Close or Maintain Accounts
   Some accounts may need to be closed, while others (like a blog or memorialised profile) might serve as a tribute. Follow their wishes if outlined or use your best judgement.

What If You’re Not Named a Legacy Contact?

If a loved one passes away and you’re not their legacy contact, don’t panic. There are still ways to ensure their digital assets are respected:

1. Check Their Will or Estate Plan
   Sometimes digital assets are addressed in a Will, with specific instructions on who should manage them. It’s important to review any documents the person left behind, as they may have made provisions for their online accounts or even nominated someone informally.

2. Work with the Appointed Contact
   If someone else is named in the Will as the executor of the estate, that person may also take responsibility for managing the digital assets. It’s important to coordinate with them and ensure they understand the deceased’s wishes regarding their digital footprint.

3. In the Absence of a Named Contact or Will
   If there is no named legacy contact and no instructions in a Will, managing the digital accounts can be tricky. The next of kin or the estate’s executor may need to request access through legal means. This can involve proving your relationship with the deceased and navigating the platform’s policies on data access after death. It’s a good idea to reach out to the platform’s support team for guidance.

4. Reach Out to Platforms
   Many platforms (like Facebook, Google or Apple) have processes for next-of-kin to request limited access, memorialisation, or account closures. Even if no legacy contact is named, these services typically have procedures in place to handle such requests. While it can be a time-consuming process, it's crucial to follow up with the relevant companies to safeguard sensitive information.

Why You Should Set Up a Legacy Contact Now

Let’s flip the script - what about your own digital legacy? Setting up a legacy contact today spares your loved ones the stress of sorting it all out later. It’s a quick but meaningful step that shows you care.

With Footprint’s digital vault, it’s even easier. You can organise your important files, outline your wishes, and nominate someone you trust - all in one secure space.

Final Thoughts

Being left as a legacy contact is a testament to the trust someone placed in you. And while it’s a big responsibility, it’s also an opportunity to honour their life in a meaningful way.

If you haven’t yet set up a legacy contact for yourself, there’s no better time than now. A few small steps today can make a world of difference tomorrow.

Want to know more about Footprint’s digital vault and how it can simplify your legacy planning? Check out the Will It Package features here.